terms and conditions

privacy policy

How we use your personal information

We may use your personal information for the following purposes:

  • To provide and administer our presentation delivery and services: to verify your identity, to contact you about your orders and bookings and presentations choices, to process payments, for quality assurance and feedback on training. 
  • For marketing purposes: to provide you with updates and offers on promotions and events; to distribute our digital communications. We will provide an option to unsubscribe or opt-out of further communication on any electronic marketing communication sent to you.
  • To provide customer support: to handle queries, complaints, and claims.
  • To comply with our legal obligations for security and safety purposes: to ensure the safety and security of all attendees when presentations are conducted with us, especially with the Covid-19 for face to face contact.
  • To detect and prevent fraudulent activity throughout our digital business online. 
  • To facilitate your participation in our presentations and special events:
  • To conduct market and other research: to improve our presentations, services and marketing activities, including our website, and to generate consumer insights that help us to market more efficiently and to be more relevant to you.

Disclosure of personal information

We may disclose your personal information to third parties in connection with:

  • goods and services that you have bought through us or that we provide to you
  • your participation in a sponsored event or presentation 
  • your participation in a joint partner session / presentation/ event
  • our legal obligations, responding to complaints and claims, and fraud detection and prevention
  • security, and safety purposes – especially for the Covid-19 tracing purposes.
  • Billing and payment processing, including detecting and preventing fraudulent or suspicious bookings

How we hold information and keep it secure

IT Security

We hold your personal information in a combination of hard copy and electronic files hosted by Godaddy.
When you book for a presentation or event or access information about your registration, a secure server is used. Secure Sockets Layer (SSL) encrypts the information you send through this website.

No data transmission over the Internet or website can be guaranteed to be secure from intrusion. However, we maintain physical, electronic and procedural safeguards to protect your personal information in accordance with data protection legislative requirements and industry standards.

If we have given you (or you have chosen) a password which enables you to access certain pages or parts of Otrem Engineering website, you are responsible for keeping this password confidential and for complying with any other security procedures notified to you. We require that you do not disclose your passwords to anyone else for security and commercial reasons. You or your company may online use this password. From time to time there will be an audit of users on our website pages. 

Banking / Credit Card Security

Your banking and credit card details will not be processed or stored on our website. All your banking payments and processing details will be through the National Australia Bank payment systems and PayPal. 

Please note that all transactions are carried out in Australian dollars.

refund policy

Refunds for Delays / Cancellation / Overbooking

We are committed to delivering your scheduled presentations on time, however, sometimes natural disasters, technical problems, operational and other issues can cause delivery times delays and cancellations. Our service to you is always our first priority and while we will try our best to provide our service in accordance with the estimated scheduled presentation time and date, delivery times are not guaranteed.

We are committed to providing you with the highest levels of customer service including by looking after you if things don’t go as planned. We will notify you as soon as it is practical in the event of a delay or cancellation of any presentation session. Depending on the circumstances, this may include a refund (credit) and/or rescheduling of a presentation session.

If a presentation delay or cancellation occurs within 72 hours of the scheduled delivery time, we will re-book you on the next available presentation slot at no additional cost to you. Alternatively, you may be entitled to a refund in terms of a credit.

Refunds for delays, cancellations and overbooking (Fair game policy). 

Customers are entitled to a refund in terms of a credit in the following situations:

  • If we cancel your presentation and we cannot offer you suitable alternative presentation slots.
  • If we delay your presentation to the extent that you can no longer attend due to time constraint.
  • If we make a significant change to the scheduled presentation time and we are unable to book you on an alternative presentation that is acceptable to you.
  • If you overbook for the same presentation (excluding minimum numbers for tailored presentations).
  • If you make a cancellation outside 72 hours of a scheduled presentation delivery time, we will refund you in terms of credit the sum you paid less 5% for administration fees.
  • If you make a cancellation between (72 – 24) hours of a scheduled presentation delivery time, we will refund you in terms of credit 75% of the total sum paid.
  • If you make a cancellation less 24 hours of a scheduled presentation delivery time, we will refund you in terms of credit 50% of the total sum paid.
  • If you do not make a cancellation or do not attend your scheduled presentation delivery time, we will refund you in terms of credit 25% of the total sum paid.

Please note that ALL refunds will be given as a digital coupon to be used only at Otrem Engineering online shop and will be valid for 6 months from the date of issue.

Any online purchases of digital material on this site will not be refunded. 

All material on this web page and all material presented under Otrem Engineering has copyright with commercial value to it. This material may not be used for ANY purpose without the approval of Otrem Engineering.

Coupons – fair play

  • Coupons that are bought online are subjected to other conditions than those stated above. These additional conditions will be sent with the individual coupon. 
  • Coupons that are bought for a specific event can only be used for that event. These coupons can not be transferred nor will  they be refunded if not used at that specific event. 

If you wish to claim a refund, please fill the form out on the contact page. If you are entitled to a refund, the refund will be equal to the sum already paid (conditioned on the terms above), if no part of the presentation was attended. If part of the presentation was attended, the refund will be equal to the difference between the sum paid and the sum that would have been payable if booked for that part of the presentation that was attended

Changes to this Privacy Policy

We may amend this Privacy Policy as our business requirements or the law changes. Any changes to this Privacy Policy will be updated on this website, so please visit periodically to ensure that you have our most current privacy statement. 

Contacting Us

Our preferred method for receiving questions about privacy is for you to use our contact page form.

You may also write to us at:

Otrem Engineering
email: info@otrem.com.au

Terms of use

Your access to and use of the web site and pages currently located at www.otrem.com.au (the “Site”) and owned by Otrem Engineering Pty Ltd (“Otrem Engineering”) is subject to the following terms and conditions which may be updated by us from time to time without notice to you, and all applicable laws. In consideration of your use of the Site, or any individual or entity on whose behalf a user accesses or uses the Site, you accept, without limitation or qualification, the following “Terms and Conditions” and agree to be bound by the Privacy Policy above. In addition, when purchasing any particular Otrem Engineering online service or products and/or using any particular Otrem Engineering educational material, you will be subject to and agree to be contractually bound by any posted guidelines or rules applicable to such material and/or services which are located on the Site. All such guidelines or rules are hereby incorporated by reference into these Terms and Conditions.
Please read these rules carefully and often as they are subject to change.

  1. Description of Service
    Otrem Engineering currently provides users with access to a rich collection of online resources, including, information regarding Otrem Engineering upcoming events, material educational support services and a system for purchasing Otrem Engineering services via the shop online. You understand and agree that the Site is provided “as is” and that Otrem Engineering assumes no responsibility for the timeliness, deletion, mis-delivery or failure to store any user communications. In order to use the Site, you must obtain access to the World Wide Web, either directly or through devices that access web-based content, and pay any service fees associated with such access or utilise free public access available through public spaces. In addition, you must provide or obtain access to all equipment necessary to make such connection to the World Wide Web, including a computer and modem or other access device. Otrem Engineering maintains this Site for your information and education. Please feel free to browse the Site. You may not print or download material owned by Otrem Engineering displayed on the Site for commercial or personal use, without consent from Otrem Engineering. This means that you may not, however, sell, reverse engineer, distribute, modify, transmit, reuse, re-post, use, or create derivative works based on the content of the Site in whole or in part for any purpose, without written permission from Otrem Engineering or the owner of such content in each instance.
  2. Privacy Policy
    Registration data and certain other information about you is subject to the Privacy Policy above.
  3. Copyright Information
    You should assume that everything you see or read on the Site is copyright protected unless otherwise noted, and may not be used except as provided in these Terms and Conditions, without the written permission of Otrem Engineering. Otrem Engineering neither warrants nor represents that your use of materials displayed on the Site will not infringe rights of third parties not owned by or affiliated / with Otrem Engineering.
  4. Use of Images
    Images of damages, people or places displayed on the Site are either the property of, or used with permission by, Otrem Engineering. The use of these images by you, or anyone else authorised by you, is prohibited unless specifically permitted by these Terms and Conditions. Any unauthorised use of the images may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.
  5. Trademark Information
    The trademarks, logo, and service marks displayed on the Site are trademarks of Otrem Engineering. Nothing contained on the Site should be construed as granting, by implication, or otherwise, any license or right to use any Trademarks without the written permission of Otrem Engineering or such third party that may own the Trademarks. Your use of the Trademarks, or any other content on the Site, except as provided in these Terms and Conditions, is strictly prohibited. You are also advised that Otrem Engineering will aggressively enforce its intellectual property rights to the fullest extent of the law.
  6. Otrem Engineering Use of Material.
    Any communication or material you transmit to the Site by electronic mail or otherwise, including any data, questions, comments, suggestions or the like is, and will be treated as, non-confidential and non-proprietary. By transmitting or posting anything to Otrem Engineering or the Site, you grant Otrem Engineering or its affiliates an irrevocable, worldwide, royalty-free nonexclusive license to reproduce, modify, adopt and publish such materials, in whole or in part for any purpose, including, but not limited to, reproduction, disclosure, transmission, publication, broadcast and posting in any media now known or later developed. Furthermore, Otrem Engineering is free to use any ideas, concepts, know-how, or techniques contained in any communication you send to the Site for any purpose whatsoever including, but not limited to, developing, manufacturing and marketing products or services using such information. Through your usage of the Site, you may submit and/or Otrem Engineering may gather certain limited information about you and your web site usage subject to the Otrem Engineering Privacy Policy.
  7. Links and Advertisers
    Otrem Engineering has not reviewed any or all of the sites linked to the Site and is not responsible for the content of any off-site pages or any other sites linked to the Site. Your linking to the Site, off-site pages or other sites is at your own risk and without the recommendation, endorsement or liability of Otrem Engineering. Your correspondence or business dealings with or participation in promotions of, advertisers found on or through the Site, including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings are solely between you and such advertiser. Otrem Engineering shall not be liable for any loss or damage of any sort incurred as the resort of any such dealings or the result of the presence of such advertisers on the Site. We welcome links to the Site. You are free to establish a hypertext link to this Site so long as the link and use of the link does not state or imply any sponsorship, endorsement or affiliation of you or your site by Otrem Engineering. Without the prior written permission of Otrem Engineering, you may not frame any of the content of the Site, or incorporate into another Web site or other service the intellectual property of Otrem Engineering or any of its licensors.
  8. Otrem Engineering User Conduct
    You are prohibited from violating or attempting to violate the security of the Site, including, without limitation, (a) accessing data not intended for such user or logging into a server or account which the user is not authorised to access, (b) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorisation, (c) attempting to interfere with service to any user, host or network, including, without limitation, via means of submitting a virus to the Site, overloading, “flooding,” “spamming,” “mailbombing” or “crashing,” (d) sending unsolicited e-mail, including promotions and/or advertising of products or services, or (e) forging any TCP/IP packet header or any part of the header information in any e-mail or newsgroup posting. Violations of system or network security may result in civil or criminal liability. Otrem Engineering will investigate occurrences which may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations.
  9. Disclaimer
    Otrem Engineering makes no warranties or representations as to the Site or its accuracy. Otrem Engineering assumes no liability or responsibility for any errors or omissions in the content or operation of the Site. In the event an Otrem Engineering product or service is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Otrem Engineering shall have the right to refuse or cancel any orders placed for product or service listed at the incorrect price. Otrem Engineering shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Otrem Engineering shall issue a credit to your credit card account in the amount of the incorrect price.
  10. Disclaimer of Presentations and educational material
    Your use of and browsing in the Site are at your risk. You understand and agree that Otrem Engineering assumes no responsibility for the timeliness, deletion or mis-delivery of any presentations and educational material communications. Otrem Engineering also assumes no responsibility, and shall not be liable for, any damages to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing in the Site or your downloading of any materials, data, text, images, video, or audio from the Site. This also includes the usage of third party hosted teleconferences platforms.

All presentations and educational material provided are for the purpose of awareness. If your need a legal opinion or legal advice you should contact your legal representative. All material contents are provided in good faith for educational awareness only. If you need to get specific advice on a certain asset you should directly contact the asset owner. Asset owners are NOT represented by Otrem Engineering unless otherwise stated online.

  1. International Use
    Software and other materials from this Site may also be subject to export controls of the United States and/or such other country whose export restriction may apply. Export Control laws prohibit the export of certain technical data and software to certain territories. No software from this Site may be downloaded or exported to any such countries, companies and/or individuals that may be subject to such export restrictions. Otrem Engineering does not authorise the downloading or exportation of any software or technical data from this Site to any jurisdiction prohibited by the Export Laws.
  2. Termination
    Otrem Engineering reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Site (or any part thereof) with or without notice for any reason or no reason whatsoever. You agree that Otrem Engineering shall not be liable to you or any third party for any modification, suspension or discontinuance of the Site.
  3. Notices and Procedures for Making Claims of Copyright Infringement
    Notifications of claimed copyright infringement should be sent to the Site’s designated agent whose address is set out below. Otrem Engineering respects the intellectual property of others, and we ask our users and visitors to do the same. Otrem Engineering will process and investigate notices of alleged infringement and will take appropriate actions under any applicable intellectual property laws. Upon receipt of notices, Otrem Engineering will act to remove or disable access to any material found to be infringing or found to be the subject of infringing activity and will act to remove or disable access to any reference or link to material or activity that is found to be infringing.
    If you believe that your work has been copied in a way that constitutes copyright infringement, please provide Otrem Engineering the following information. Please be advised that to be effective, the Notification must include ALL of the following:
  1. A physical or electronic signature of the person authorised to act on behalf of the owner of an exclusive copyright that is allegedly infringed;
  2. a description of the copyrighted work that you claim has been infringed;
  3. a description of where the material that you claim is infringing is located on the Site;
  4. your address, telephone number, and email address and all other information reasonably sufficient to permit Otrem Engineering to contact you;
  5. a statement by you that you have a good faith belief that the disputed use is not authorised by the copyright owner, its agent, or the law;
  6. a statement by you, made under penalty of perjury, that the above information in your Notice is accurate and that you are the copyright owner or authorised to act on behalf of the owner of an exclusive right that is allegedly infringed.

Notices of claimed copyright infringement should be directed to:

Otrem Engineering P/L.
info@otrem.com.au

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